Lowell is one of Europe's largest credit management companies, with over 3,600 employees operating across eight European countries, including the UK, the DACH region, and the Nordics. Its core business involves purchasing and servicing portfolios of debt on behalf of consumers and businesses. The company operates within the credit management, debt collection, and financial services verticals.
The company's approach to debt management is centered on ethical practices. It does not charge interest or add fees to debts and works closely with customers to understand their individual circumstances, establishing sustainable repayment plans without forcing people to pay more than they can afford. This focus on financial inclusion is complemented by efforts to influence government policy to remove the stigma surrounding debt.
Lowell also aims to balance purpose with profitability, maintaining commitments to sustainability, responsible business practices, and robust governance. One of its notable products is the UK Financial Vulnerability Index (FVI), a data tool designed to track financial vulnerability across UK constituencies and provide actionable insights for policymakers.
